Welcome to Drake Bell Store. Decibel Media Group and team provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.
Shipments to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. If placing an order for a product with a release date in the future, your domestic order will ship to arrive on or about release date. APO addresses have an average transit time of 10-21 days. International shipments including Canada and Mexico are made via international post (mail) and take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery. Shipments are processed Monday-Friday within 24 business hours of the order being placed. All orders placed on Friday will dispatch the following Monday (excluding holidays). Transit time includes weekdays only and does not include weekends or holidays.
A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.
Please note that addresses outside the United States may have additional handling fees applied to the order as well. You will also be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.
Due to COVID-19, we have been experiencing severe delays with our standard method of shipping, USPS. The previously mentioned timelines are our goal, but during this time please allow additional processing/tracking updates and transit times. We are working hard to get your orders out as quickly and safely as possible! We reserve the right to deny refund on any purchase made during this time, but we will provide all information about current shipping situation. Please contact us at email@example.com to know more about your order status.
We reserve the right to deny refund on any limited edition / autographed items.